Privacy Policy

Red Brush collects personal information from two categories of users: homeowners seeking painting services and painting contractors seeking leads. The types of information collected vary by user type.

From Homeowners, we collect:

• Full name, email address, and phone number
• Property address and zip code
• Project details including type of painting work, estimated scope, timeline, and budget range
• Any additional information voluntarily provided in project description fields

From Painting Contractors, we collect:

• Full name and business name
• Business address, service area zip codes, and contact information
• Licensing and insurance information where required for verification
• Years in business, team size, and services offered
• Payment and billing information for lead purchases
• Lead response and outcome data used to evaluate platform performance

Automatically collected information includes IP address, browser type, device identifiers, pages visited, time spent on the platform, and referring URLs. This data is collected through standard web technologies including cookies and analytics tools.

Red Brush uses collected information for the following purposes:

• Lead matching and delivery: Homeowner contact details and project information are used to identify and notify qualified local painting contractors who match the project requirements.
• Platform operations: We use your information to manage accounts, process payments, send notifications, and provide customer and contractor support.
• Quality improvement: Contractor feedback and outcome data are used to refine our lead scoring models, improve matching accuracy, and enhance the overall quality of leads distributed through the platform.
• Communications: We may contact you regarding your account, submitted requests, lead activity, platform updates, or changes to our policies.
• Legal compliance: We may use your information as necessary to comply with applicable laws, respond to legal process, or enforce our terms and agreements.

We do not use your personal information to serve third-party advertising or sell access to your data for marketing purposes unrelated to the Red Brush platform.

Red Brush shares homeowner contact information only with painting contractors who have been matched to a specific lead request. This sharing is subject to the following limitations and conditions:

Contractor Cap: Homeowner contact information is shared with a maximum of four (4) painting contractors per lead request. This cap is contractually enforced and is not subject to override, exception, or paid upgrade.

Contractors who receive homeowner information are bound by our Contractor Terms, which prohibit use of that information for any purpose other than responding to the specific lead for which it was provided.

We do not:

• Sell personal information to third-party data brokers, advertisers, or lead resellers
• Share homeowner contact information with parties outside the matched contractor pool
• Redistribute or repackage lead data after initial delivery

We may share information with third-party service providers who assist in operating our platform — such as payment processors, SMS delivery services, and analytics providers — under strict contractual data protection obligations. We may also disclose information when required by law or to protect the rights and safety of Red Brush, our users, or the public.

Red Brush retains personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business records, and comply with legal obligations.

• Homeowner data is retained for a period of twenty-four (24) months following submission, after which it is deleted or anonymized unless a legal hold or ongoing dispute requires extended retention.
• Contractor account data is retained for the duration of the contractor's active relationship with Red Brush and for a period of thirty-six (36) months following account closure for financial recordkeeping and dispute resolution purposes.
• Lead records including delivery logs, timestamps, and outcome data are retained for a minimum of thirty-six (36) months to support dispute resolution and platform quality analysis.

To request deletion of your personal information, please contact us at support@redbrushpainting.com. We will process deletion requests within thirty (30) days, subject to any legal obligations that require us to retain certain records.

Red Brush uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize returning users, maintain session state, and analyze platform usage.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used to understand how users interact with the platform, which pages are visited most frequently, and where users encounter difficulty. Data collected is aggregated and does not identify individual users.
• Functional cookies: Used to remember your preferences and improve your experience on return visits.

You may disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Red Brush platform. We do not use advertising or behavioral targeting cookies.

Depending on your location, you may have certain rights regarding your personal information. Red Brush respects and honors these rights as follows:

• Access: You may request a copy of the personal information Red Brush holds about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-out of communications: You may opt out of non-essential communications at any time by contacting us or using the unsubscribe link in any email we send.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (note: Red Brush does not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise your CCPA rights, contact us at support@redbrushpainting.com.

Red Brush implements reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular review of data handling practices and security procedures
• Contractual data protection obligations imposed on all third-party service providers

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, Red Brush cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights or freedoms, we will notify affected users and relevant authorities as required by applicable law.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: support@redbrushpainting.com
• General Inquiries: info@redbrushpainting.com
• Phone: (916) 290-2027
• Mailing Address: Red Brush Painting Leads, Sacramento, CA

We will respond to all privacy-related inquiries within ten (10) business days.